We had a very enlightening conversation with Reay & Katie Mackay from aXcelerate, providers of a cloud-based student management systems, about how the current crisis is redefining education and training. Reay is the Managing Director with a particular passion for education and training, while Katie is the Sales Executive having previously specialised in onboarding and client engagement.
You couldn’t find two better-qualified people to stare into the crystal ball and advise business owners what they need to do now to upskill their workforce remotely so they can survive in the future.
In this episode we will explore the challenges of moving from face-to-face to online training with Lachy Gray, MD of Yarno, providers of remote learning platforms. Lachy and his team help clients to upskill remote staff, so it was a great opportunity to pick his brains about how we can all adapt our training and onboarding during the current crisis. Could COVID be a great catalyst for how we do things in future?
Marc says it’s our responsibility to push ourselves forward and become the best versions of ourselves. This is precisely what his organisation aims for; making sure people are capable enough to realise their true worth.
People often do not understand the real importance of training. Trained professionals do better in organisations than those who are unsure about their designation.
MRWED focuses on finding the creative side in all individuals and building a rewarding career.
During COVID-19, the biggest challenge was to kick start the organisation after a massive break. Keeping the team motivated was nerve-wracking and came with its own challenges. However, as the CEO, Marc tried to shift everyone’s focus towards the prize.
Due to the pandemic, anxiety started building up in clients and Marc’s team had to support them the best way they could. After all, understanding your client’s needs and helping them sort their issues leads to better training.
Communication is often overlooked. As a business owner, Marc reminds clients about the importance of communicating their ideas. This is the lifeblood of any organisation.
People are born with a thirst for professional development and training. They are always on the lookout for a better opportunity that encourages and motivates them to move forward.
Training becomes easy when people are willing to go through the motions. Without being dedicated to a dynamic way of learning, one cannot expect to succeed efficiently.
Engagement strategies bring out the best in individuals, giving them the ability to control over their goals better.
When times were tough, many people took care of Marc and his team. When times are bad, Marc considers it their responsibility to care for those who are willing to give it their all.
Marc saw the hidden opportunity in the training industry and grabbed it with both hands, exactly what he expects from others to polish their lives.
Marc is a firm believer in taking creative breaks in life. Every now and then, he showcases his artistic side and encourages others to do the same.
Time and again we have clients who come to us, who are in a state of panic over managing their compliance and meeting the regulatory requirements.
Top 5 Mistakes RTOs Make, in a snapshot…
Hiring the wrong trainers and assessors
Often RTO’s do not have sufficient trainers to deliver their training, who have the required experience and qualifications required to deliver the training and assessment. Learn the three main areas where RTO’s go wrong and how to choose the right trainers.
Assessment tools do not meet industry/student needs
The number one non-compliance at audit is training and assessment tools. Learn about the top three issues with assessment tools and what you can do to improve your assessment tools.
Not being clear on their plan for training and assessment
Your Training and Assessment Strategy (TAS) is the most important document for your RTO, it is the benchmark on how you deliver your training and assessment based on your feedback. Discover the key requirements of your TAS and how to write a tool that is not only compliant, but will provide a guide to your trainers and industry on how you deliver and assess.
Staying compliant, all the time…
The key to being compliant is to collect, analyse and act on feedback, most RTO’s either do not collect feedback or they collect the feedback but never do anything with the feedback they have received. We will give you three strategies on how to implement a continuous improvement approach throughout your RTO.
In this eBook Top 5 Mistakes RTOs Make, I have identified the top mistakes that are easily avoidable and provide strategies that you can implement within your RTO to ensure ongoing compliance.
To read more about the Top 5 Mistakes RTO’s Make, click on the link following to get a free copy now:
In my capacity as CEO of Vivacity, I have been coaching and consulting the training industry since 2009, prior to that owning and operating my own Registered Training Organisations (RTOs) in a range of training packages.
During this time, my team and I have experienced the highs and lows of running an RTO and as you may guess, an Australian Skills Quality Authority (ASQA) audit is generally the lowest, most frustrating and time consuming part, which is why I have written this eBook.
In the eBook I cover the 3 top non-compliances that have not only been identified by ASQA, but what we have experienced with our clients firsthand during audits, both internal audits and ASQA audits.
Running an RTO is hard work but can seem even harder when you need to provide evidence of compliance at an ASQA audit, in this eBook you will learn not only what are the top non compliances, but what you need to do to avoid them.
In this episode, we get to learn about Richard Finlayson, his business, and how he and his team are adjusting to Covid. Richard is the Managing Director of Quality Training and Hospitality College and Hospitality Jobs in Australia. They have campuses in Adelaide, South Australia, and Sydney, New South Wales. They deliver hospitality training and management, and cookery classes.
Richard shared the impacts of the pandemic to the business (his staff and students) and the industry. He also shared how the government’s assistance (JobKeeper and JobTrainer) helped the business cope, and the strategies they put in place that allowed them to fast track their transition from face-to-face to online delivery for their students.
Richard also discussed how they plan to move forward, even with the pandemic, and to continue support for their students locally and internationally.
For 26 years, Richard has been in the hospitality industry. He is currently the managing director of Quality Training and Hospitality College
His team specialises in hospitality training and management, and cookery
What are the impacts of Covid-19 on the business?
What are his biggest challenges?
Richard says the pandemic is the biggest challenge the company and industry has faced. Student placements and student engagements are specifically the biggest challenges they face
Richard discussed how the JobKeeper program helped their staff and students
The pandemic sped up the online platform Richard and his team started developing last year and was launched early May this year. This is an online learning platform for the students.
“We, like many colleges throughout Australia suspended some of the payments, came up with payment plans and discounts, and we just really tried to assist them [our students] as best we could.”
What were the issues that came up with the online training?
Did Richard have any issues with the transition to online with their students?
“Doing the normal face-to-face and transferring that skill to online Zoom classes took a bit, but to be fair, the trainers transitioned incredibly well.”
“I think when the world is better, getting them [the students] to come back to class on a daily basis is going to be a bit of a struggle.”
What has been Richard’s biggest achievement through this? What is he most proud of?
During their last audit, 98% of their students would recommend Richard’s company to family and friends
Even with the lockdown and pandemic, Richard’s placement team had managed to successfully process work placements for their 105 students
“People in Sydney were more reluctant to attend the classes face to face, whereas in Adelaide the response has been about 40 to 50% that returned to the face-to-face classes.” Richard said this may be due to geographical and public transport issues in Sydney.
Placements in New South Wales and Sydney are monitored.
What strategies have Richard put in place moving forward and looking in six to 12 months time?
“Blended learning is here to stay, and we’ve always had some form of blended learning.”
“In any crisis there’s always an opportunity.”
“The business has changed and there has been some major improvements. There’s no doubt about that. But we will always look to maintain some kind of face to face for certainly for them (the students) when it comes to the practical skills. And looking at delivering probably more online offshore as well. That’s in our strategy.”
Richard shares how this online delivery strategy has opened up new opportunities in the international market.
What other opportunities did Richard identify for the business moving into the future?
“I think when the recovery comes the industry will be busier than ever.”
“There are more students that I believe will want to come to Australia because it has been seen to be one of the world’s leaders in handling this crisis. And we are looking to expand our offering and build some more purpose-built kitchens cause the one in Sydney has worked so well. So we definitely see that as an opportunity moving forward.”
Richard thinks that there’ll be a transition back to more domestic training but when the world is good again, good colleges and the industry will be busier than ever before.
What opportunities does Richard see with a job trainer?
“In 27 years, I’ve always scratched my head and said, ‘When the state does something really well, why do the other states not follow or copy that model? They seem to go the opposite way.”
How having an audit process whilst going through the pandemic impacted Richard and his team?
“We learn a fair bit. We improved because of the audit and there’s a lot of positives we can take from it.”
How does Richard keep motivated each day?
Richard said, even with everything that has happened, the audit, Covid, and the changes to government funding and policies, knowing a student who’s completed a qualification and got a job or a better job, it’s really not hard to get motivated.
“I don’t think there’s an RTO in Australia that hasn’t had frustrations and issues. But equally there’s not an RTO in Australia that hasn’t helped impact someone’s life incredibly positively.”