Personal Invitation from Angela Connell

Vivacity 10th Anniversary National Conference

Vivacity turns 10 and we are celebrating with a conference!!!

To celebrate our 10th Anniversary we are holding a National Conference on Friday 25 October 2019 with an additional two-day workshop being held on 23 and 24 October for a limited number of delegates.

The Conference includes presentations by a variety of experts who will share their knowledge in managing your ongoing compliance requirements, from Financial Viability to meeting Education Facility requirements to being Audit ready. You will learn from our experience, our mistakes, and what you need to know about our challenging yet rewarding market.

The 5 Steps to RTO Success Workshop is a two-day workshop where will focus on the other side of running a training organisation, such as Finance, Marketing, Leadership, Government Funding and Business Development.

Who should attend?

  • Vivacity clients, past and present
  • Management staff and CEO’s of RTO’s
  • Management staff and PEO’s of CRICOS providers
  • Compliance Managers
  • RTO Managers
  • Trainers, Assessors and Teachers
  • Consultants to the VET sector
  • Training and Assessment Developers
  • Suppliers to the Vocational Training sector

Networking Opportunities

  • Meet with RTO/CRICOS owners and operators
  • Suppliers who support the training industry
  • Vivacity team members
  • Vivacity Clients
  • Compliance Managers
  • Trainers and Assessors

5 Steps to RTO Success Workshop

2-day Intensive Workshop

5 Steps to RTO Success is an intensive 2-day workshop where you will learn the secrets to building a successful training organisation, including managing your finances, applying for government funding, growing and managing your team and your mindset.

5 Steps to RTO Success is for business owners who are dissatisfied with their current results and simply want to grow their business and accelerate growth.

Unlike other training offered to training organisations, this training delivers practical learning and implementation that creates results fast.

Running a training organisation is more than just being compliant, it’s about running a business in a very competitive and challenging market, whilst maintaining your compliance.

5 Steps to RTO Success is an intensive 2-day workshop specifically customised for business owners in the training industry, wanting to achieve growth and peak personal performance across all areas of their business.

Registration includes

Vivacity Conference – Full-Day Registration – Friday 25 October 2019

  • Entrance to all conference sessions
  • Access to all sponsored exhibitors
  • Arrival tea/coffee
  • Morning tea, lunch and afternoon tea
  • Conference satchel with information from our sponsors
  • Entry to the Cocktail Function on Friday 25 October 2019

5 Steps to RTO Success – Two-Day Workshop – Wednesday 23 and Thursday 24 October 2019

  • Two-day entrance to either the RTO Compliance or Business Stream conference sessions
  • Arrival tea/coffee
  • Morning tea, lunch and afternoon tea

Vivacity Conference + 5 Steps to RTO Success – 23-25 October 2019

  • Registration for Wednesday 23 and Thursday 24 October 2019
  • Registration for Vivacity Conference on Friday 25 October 2019
  • Access to all sponsored exhibitors
  • Arrival tea/coffee
  • Morning tea, lunch and afternoon tea
  • Conference satchel with information from our sponsors
  • Entry to the Cocktail Function on Friday 25 October 2019

Sydney City

In April 2018 Vivacity moved from Newcastle to Sydney, where we are now able to offer more extensive services to the training industry, so the obvious place to hold our 10th Anniversary Conference is in Sydney.

The City of Sydney local area covers approximately 26.15 square kilometres, within the Sydney metropolitan region. Over the past decade the City has become the largest and fastest growing local government area in all of NSW.

Sydney dazzles day or night, with great theatre, wonderful museums and delicious delights. The Sydney Opera House is the jewel on sparkling Sydney Harbour. In the heart of this vibrant city are many hidden gems too, such as Forgotten Songs, an artwork canopy of 120 birdcages in Angel Place.

Explore cobblestone lanes and other heritage in The Rocks. Australia’s oldest pubs are here and the Argyle Stairs lead to Cumberland Street for access to the free Sydney Harbour Bridge walk, or a BridgeClimb tour to the top of the mighty steel arch, nicknamed the Coathanger by Sydneysiders.

Next to the Sydney Opera House is the Royal Botanic Garden, a tranquil oasis with a free daily tour and intriguing exhibitions in the Calyx. You can walk through the lovely garden to Mrs Macquaries Point for spectacular views of the Opera House, the Harbour Bridge and the deep blue harbour.

Ferries depart from Circular Quay for destinations dotted around one of the most beautiful natural harbours in the world. Or stroll through the historic Rocks and under the bridge to Walsh Bay – home to a theatre on a heritage wharf – and then around to Barangaroo’s harbourside parkland.

Amid the gleaming towers in Barangaroo South is the imaginatively designed Barangaroo House – three levels of enticing places to eat and drink. Along the waterfront are more restaurants and Darling Harbour, where you’ll meet penguins, dugongs and sharks in the Sea Life Sydney Aquarium.

A short walk away is the bustling city centre, a shopping paradise of elegant boutiques, department stores and enticing fashion malls. The palatial Queen Victoria Building and the stylish Strand Arcade are two beautifully restored colonial arcades where you’ll be delightfully surprised on every level.

From evocative art to blockbuster musicals, checkout the ever-changing events calendar. Reserve your tickets for musicals at the Sydney Lyric in Pyrmont, the Capitol Theatre near Chinatown and other venues. The Art Gallery of NSW and the Museum of Contemporary Art are fine public galleries.

The epitome of Art Deco architecture is the ANZAC Memorial in Hyde Park, near Museum Station and the Australian Museum. For more splendid Art Deco buildings as well as outdoor dining on one of the longest timber wharves in the world, visit charming Potts Point and Woolloomooloo.

Conference Venue – Kirribilli Club

The Kirribilli Ex-Servicemen’s Club was founded in 1946 by the Kirribilli Ex-Servicemen’s Sub Branch which was given its charter in 1943. It was founded with the purpose of being a community club serving Australian Defence Force personnel and their families local to the Kirribilli / Milsons Point area. Its initial location was on the corner of Alfred and Glen Street, Milsons Point but the Club was relocated to Cliff Street in 1967. The aging Cliff St venue was demolished in 2005, and closed for approx. 3 years in order to make way for a new modern venue, reopening in 2007 in its current form at 11 Harbourview Crescent, Lavender Bay.

The Kirribilli Ex-Service Club is a community focused Club with over 18,000 members with a proud history and a strong emphasis on providing quality customer service and facilities to its broad membership and customer base. Kirribilli Ex-Services Club (Kirribilli Club) and Kirribilli RSL Sub-branch both recognise the importance of maintaining the ANZAC tradition in the local North Sydney area and significant focus is placed on both the annual Commemoration Sunday Service in April and Remembrance Day in November.

The Kirribilli Club offers a premium bar, Dedes Watergrill restaurant, sports bar and lounge with multiple large format screens, premium TAB, gaming lounge, Sunset Cafe as well as state of the art conference and function facilities suitable for all needs. The club operates across three levels with limited underground parking facilities for both members and guests with disability access for those with restricted access requirements.


Located in leafy Lavender Bay just 5 minutes stroll from Milsons Point train station, the Kirribilli Club has two levels of parking and a courtesy bus for members and guests.

Kirribilli Club
11 Harbourview Crescent
Lavender Bay NSW 2060
PO Box 565 Milsons Point 1565


Kirribilli Club has 65 car spaces available, located on Basement Levels 1 and 2. The car spaces are available on a “first come, first served” basis and cannot be reserved. Turn left just past the entrance to the Club (11 Harbourview Crescent), you will see the car park sign. The car park is a ticket in and ticket out, so all you need to do is press the button on your way in and a ticket will be printed, and the boom gate will open. Keep your ticket with you, and please be sure to pay and have it validated at Reception before leaving the Club. Casual parking is not permitted at any time.


A range of accommodation is available to suit various budgets. Hotels in Sydney, Australia include five-star hotels on beautiful Sydney Harbour. There are YHA hostels and beachside hotels, spa retreats and resorts, and apartments and cottages. You can even enjoy camping on a harbour island.

Angela Connell, CEO, Vivacity

Angela is the owner of Vivacity and has been working in the training industry since 2000 in the capacity of Trainer through to RTO Owner and now consultant to this thriving industry.

In 2006 Angela commenced at an RTO as a Training Coordinator and 3 months later she bought the business… this is how Angela commenced her career into the RTO industry.

Since then Angela has developed extensive experience within the training industry, in particular building business through innovation and gaining experience in RTO Compliance. Angela’s vision is to change lives through education.

As the CEO of Vivacity Angela has helped a range of RTO’s achieve 100% Compliance from Initial to Reregistration.








Matthew Lynch, Partner, Gorval Lynch Lawyers

Matthew is a founding director of the firm, Gorval Lynch. He has a broad range of litigation and dispute resolution experience, from both a large corporation and as a solicitor in boutique firms.

The law surrounding the regulation of registered training organisations (RTOs) can be complex and difficult, and therefore is important to understand.

Whether you are a provider of training to local or overseas students, your adherence to the relevant legal framework is a must, and Matthew can ensure that you are comprehensively aware of what is required.

In the event that your organisation is unhappy with a decision made by ASQA, you may have several options including:

·         The ability to resubmit an application to ASQA

·         The ability to ask that ASQA reconsider the decision

·         The ability to challenge the decision by applying to the

Administrative Appeals Tribunal (AAT)

For appeal applications to the AAT, Matthew offers experienced legal assistance so that your interests in pursuing a just outcome for your organisation are honoured.

Depending on the unique facts and circumstances surrounding your case, re-registration of your RTO is a possible outcome.




Chris Green, CEO and founder, c2c Global

Chris Green is the Founder and CEO of c2cglobal Pty Ltd, which he started 20 plus years ago. In that time c2cglobal has moved from a general commercial fit out company to a highly specialist consulting firm delivering 9b and building compliance specifically to the Education Sector.

After focusing on providing fit outs to the education sector, it soon became clear that the education sector is unique in its building compliance requirements. It also became clear that unless you have an in-depth understanding of all the restrictions and timing issues imposed by the Building Code of Australia (BCA) and other education regulators (ASQA, TEQSA), it is almost impossible to effectively deliver solutions to the problems facing education providers.

So c2cglobal’s philosophy was to move from a “generalist” fit out company to a “specialist” consulting firm with the ability to identify key problems for one specific industry, Education, and provide very real solutions to very real problems that add massive value to clients.




Maciek Fibrich, Director & Principal Consultant, RTO Consultancy

For almost 20 years, Maciek Fibrich has been challenging the status-quo in the VET sector, often pushing the limits to achieve unexpected outcomes for RTOs. Identifying a shift in the sector, Maciek has moved away from mainstream consulting and identified the need to further educate the educators through internal coaching and mentoring, rather than fixing the same problems over and over again.

Maciek is passionate about inspiring all leaders and implementing impactful change through internal education and adapting systems within an organisation to simplify and streamline operations.

Internal coaching and mentoring leads to more positive outcomes within an RTO, provides for accountability and a proactive culture of action rather than a reactive environment.


Lauren Hollows, Understand TAE

Lauren Hollows is the Founder and Director of Understand TAE, an organisation dedicated to providing professional development solutions to RTOs and Educators.

Over the last ten years, Lauren has worked in a range of roles including as a teacher, trainer, administrator and a range of senior management roles relating to compliance, quality, operation and business development.

Bringing her unique perspective to the conference, Lauren is passionate about helping individuals and organisations find practical and actionable ways to improve the quality of VET through developing quality VET practitioners. Lauren is a regular presenter at a range of VET conferences throughout Australia.




Amanda Starkey, Operations Manager, Vivacity

Amanda has been working in the VET sector since 2010 with a focus on compliance and consulting. Amanda has had extensive experience in auditing RTO’s and CRICOS providers as well as assisting our clients with ASQA audits. Throughout her career, Amanda has represented a range of clients during Tribunal proceedings, including assisting them with preparing for Tribunal as well as representing them at the Tribunal.

Amanda is passionate about the implementation of innovative systems at Vivacity to ensure clients receive a timely and customer focused approach to the achievement of packages.













David Jepsen, RTO Accountant

With over 25 years’ experience as a practicing CA, David is the Founder and Principal of RTO Accountants. David started his career at KPMG, moving onto mid tier accounting firms and commercial roles with Citigroup, Zurich, CBA and others in Sydney and London before setting up an accounting practice in 2001. Offering commercial and realistic advice, David believes the foundation for business success is built upon strong, trusted and lasting client partnerships.

David is commercially minded and works collaboratively with clients to develop strategies and solutions for complex business challenges. Having worked in accounting firms as well as public and private businesses, David has a breadth of experience in accounting, taxation, business advisory, financial control and CFO roles, ensuring his clients receive top-level, expert advice.  With extensive experience working with RTO’s and training businesses, David has been heavily involved in advising and negotiating the sale of training businesses including two in the last year and one into a listed vehicle.



8:00am – 8:45am

Registration and networking

9:00am – 9:45am

Angela Connell
Chief Executive Officer

Opening Address

How to be unique in a competitive industry

The training industry has gone through massive changes within the last few years, with the market expanding and many operators offering the same scope of registration as their competitors, so how do you stand out amongst the crowd?

Angela will be sharing her extensive experience in marketing and business development to identify how you can improve your position within the industry, providing you with key strategies you can implement to expand your potential within a competitive market.

9:45am – 10:30am

Angela Connell, Amanda Starkey, Kirstin Ritchens and Sanna Verhoef


Panel Discussion – “Addressing the biggest stress with running an RTO/CRICOS organisation”

With the ever-changing regulatory requirements, how do you ensure that you stay abreast of the current compliance requirements?

During this session, our team will be addressing questions from the delegates as well as questions we have received from our recent survey, which includes “what is your biggest stress with running an RTO?”

You will have the opportunity to discuss with the panel your biggest issues in compliance and business.

10:30am – 11:00amMorning Tea
11:00am – 11:45am

Amanda Starkey
Operations Manager






The top 3 non-compliance’s at audit

As a regular attendee of ASQA audits Amanda Starkey is at the forefront of trends in ASQA auditing. Since the inception of the Standards for Registered Training Organisations 2015,  the compliance goal posts set by ASQA have continued to move. This session will cover the three most non-compliant clauses and what actions can be taken to avoid being part of an adverse audit.

The three clauses which will be covered in this session are Clause 1.8 which relates to the assessment system; Clause 1.1 & 1.2 which relate to training and assessment strategies; and Clause 1.3 which relates to resources, facilities and equipment.

11:45am – 12:30pm

Maciek Fibrich
Director and Principal Consultant
RTO Consultancy


Integrating effective strategies to tackle compliance

Not all compliance strategies were invented equal!

You’ve been running an RTO, passed your initial audit with flying colours, and a year on, ‘ASQA want to shut you down’! You and your team kept doing what you said you would, you’ve grown, added to scope and now… disaster strikes!

Sadly, this is a common story. Some will call is a nightmare, but why does this happen? We all know we must be complaint. We know we need to ensure we tick all the boxes, so why are we still getting it wrong?

The reality is, many things have changed. You, as a business have grown so your processes should have evolved. Your team has grown, and you trusted them based on their knowledge, but they may not have gotten it completely right and ASQA has enhanced scrutiny. So, the way you operated 1 – 2 years ago should have also evolved.

Implementing effective strategies within your business, will ensure your compliance processes becomes integrated within your business practices and not an afterthought before an audit is called. Learn what processes, tools and systems can be easily implemented to allow you and your team to work smarter, not harder. What small tweak can be made to an existing process or what new app could save you hours.

Implementing some basic principles of autonomy, accountability and transparency within your team, will open up further possibilities and help develop your RTO into a profitable, sustainable and scalable business where compliance becomes embedded within the culture.

12:30pm – 1:30pm


1:30pm – 2:15pm

David Jepsen
RTO Accountants








Profits, Cashflow and ASQA Financial Compliance

Managing your business includes two directions that directors strive for and one they need to accept, they can all be a positive and integrated part of your business, a business that educates and is trusted by students has a higher duty of care than most and should not be entered into lightly.

It is important that you are financially successful, so that you can continue to educate students.

Financial success is about how well you can operate your business, in order to be successful, you need to plan for financial success and know what it looks like

Running your business like this, with intent and purpose, will ensure not only ASQA compliance, it will also ensure financial success.

2:15pm – 3:00pm

Chris Green
CEO and founder
c2c Global











Achieve Profitability & Compliance through Leading Edge Education Design

c2cglobal, thought leaders in the sector, are specialist management consultants for Education premises. The 2019 presentation will focus on Achieving Profitability & Compliance through Leading Edge Education Design.

With the workplace trends moving towards a more collaborative space, what is the Education Sector doing to prepare students for the real-life work scenario? Chris Green will explore the different facets of the built environment and how it can impact student engagement, compliance and profitability.

Discuss how creative design will not only maximise student capacity but how individual institutes can reflect their values through clever design and finishes to fully engage their ideal students. c2cglobal are committed to helping education providers create first-class, fully complaint education and training facilities. This presentation examines design from a practical point of view, identifying how Australia can remain leaders in both ELT and VET.

3:00pm – 3:45pm

Lauren Hollows
Understand TAE






Quality Training; Daring Leadership

In this challenging and ever-changing environment, finding, maintaining and engaging trainers is crucial for RTOs. The quality of your trainers determine the quality of your training and assessment. It’s easy to force compliance based on scarcity and big bad ASQA, but it takes daring leadership to create cultures of commitment.

This session focuses on how to use the principles of daring leadership to engage, educate and elevate your trainers, with practical tips for management from induction through ongoing professional development.

3:45pm – 4:30pm

Matthew Lynch
Gorval Lynch Lawyers














Guarding Against ASQA Regulatory Action

1.       Protecting yourself prior to and during an audit:

  • Consultants – obtain appropriate advice
  • Self-knowledge – knowledge of the training packages and learning materials in your key area of education
  • Communicating with ASQA during the audit

2.       What to do once an ASQA regulatory decision has been made:

  • Types of Decisions
  • Important Time Limits
  • Reconsideration – is it worth it?
  • Applying for both a Review of the Decision and a Stay of the Decision
  • 5 Key Principles considered by the case law

3.       Negotiating with ASQA:

  • Options other than consenting to a non-enrolment condition.

4.       Understanding the AAT process:

  • Conferences
  • Preparing evidence for a hearing
  • Hearings

4:45pm – 5:00pm

Break before Cocktail Function

5:00pm – 7:00pm


Celebrating 10 Years of Vivacity – Cocktail Function

Kick your feet up for once… the drinks are on us!

Reasons for sponsoring the Conference?

We have built a network of clients from all over Australia, who have struggled with managing the balance between compliance and business success, we have identified that their main weaknesses are lack of skills and knowledge of what is available to support them in their industry.

In order to address this, we want to provide a platform for our clients to learn more about the products and services that will support them in running their business, this includes having exhibitors at our conference who:

  • Are willing to demonstrate their products and/or services directly to our clients
  • Want to provide information that will support our industry
  • Are wanting to network with our delegates and learn more about what their needs are
  • Want to speak to business owners and managers, who are the decision makers of the RTO, about their products/services

Expected attendees

We have a range of people who will be attending our conference, they include:

  • Business owners who are new to the industry
  • Management and staff of RTO’s who want to learn more about what is available to the RTO sector
  • Directors of RTO’s
  • People who are considering setting up an RTO and want to learn more
  • RTO staff who have been working within the VET sector for a long time, but need a new perspective on what is available to support their industry.

Sponsorship Opportunities

(all prices incl. GST)Investment
Exhibitor Booth Sponsor (10 packages)$2,100
Satchel Sponsor (Insert flyer, pen etc into Conference Satchel)$300
Prize DonationsIn kind

To find out more about how to sponsor our event, please contact Skyla Boer on (02) 9113 7703 or email to discuss.

How to Sponsor

Contact Skyla Boer on 1300 729 455 or email for a Sponsorship Handbook and full details on how to sponsor.

Further information

For further information about the Vivacity National Conference or any other services provided by Vivacity, contact Vivacity by Phone: 1300 729 455 or Email: