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In this episode, we learn about the technical hurdles Bruno Cozzi’s company, Blue Gems Software, are facing during the pandemic. He also shares how his company is coping up and how they are helping other businesses to cope up too.

Bruno discusses more technical information on getting a business’ content into the online space, ways to convert content into consumable content online with different tools, how RTO’s are adjusting before and during the pandemic, and more.

In this episode:

Bruno is the managing director of Blue Gems Software, an application development company developing software for business applications. They are developing primarily online and face-to-face learning management systems. They were first introduced to this field after a client wanted to capture knowledge and learnings from their contract services, and so Bruno and his team built a knowledge management system for this client. Eventually, they entered into an R&D phase with this system for the Australian environment and incorporated their online learning knowledge, paving the way for them to build a training management system.

Bruno talks more in detail about his background, specifically how he became deeply interested in computing and software, management, design and development, and more.

What has been Bruno’s biggest challenge to his business since Covid-19?

  • Before, their clients were asking questions about how to do face-to-face training, but with the technology now, clients are asking how they can move into the online space. How do they embrace a virtual classroom technology into their syllabus? And also how to convert a lot of their content to online? 

Bruno discusses what the biggest hurdles are that their clients experienced with transitioning from face-to-face to online

  • “There was such an expectation that the face-to-face environment would continue forever and why should we ever bother going online.”
  • The first challenge with transitioning from face-to-face to online is content preparation. Bruno shares with us ways to convert content into consumable content online with different tools.
  • “In order to survive, we’re going to have to embrace video conferencing at the very least, you know, while we’re thinking about how to transition our content to complete online courses.”

Bruno discussed challenges with workplace assessment in terms of working on real live equipment

  • The transition process that most of their client’s have taken up was with using first video conferencing  to continue delivering our face-to-face courses to their clients
  • “What we can see is a lot of our customers are turning into “Netflix-like providers” in that, you know. ‘Here’s this stuff that you can do online, but by the way, you can go into this gallery and download this one and watch that episode’ and so forth”.

Bruno’s biggest achievement through COVID

Bruno believes that the pandemic situation has confirmed what their company, as a technology company, has been saying for a long time, and that is that recognising the trend that they’ve been following for many years is now starting to bear fruit and value

Why have some RTO’s closed shop, even before the subsidy announcements?

  • One downside Bruno found for not having a face-to-face environment is in the area of internships
  • One big part of transitioning face-to-face training to online is engagement, specifically maintaining the team’s engagement with the training.

Where does Bruno see the training industry and his business in the next 12 months?

  • “The bright future is converting content to online delivery, being able to engage with students through portals and video conferencing tools, being able to do mentorship remotely and that type of thing. That’s the near-term future. And I think that’s very positive for the industry

The Top Three Problems.”

  • Bruno and Angela talk about data management and reporting with current and future systems, and KPIs versus the survey method of improving the business.
  • “The top three problems that we’ve seen the training industry have are; one is compliance, two is time, and three is money.”

How does Bruno keep himself motivated every day?

  • “Motivation for me has been about solving problems. That’s what I love doing – solving problems.”