Complaints & Appeals Form
The RTO recognises that differences and grievances can arise from time to time and believe that the quick settlement of these matters is in the best interest of all parties concerned and the following steps are implemented to ensure this happens. This form is to be completed by staff and/or students if they wish to submit a formal complaint
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Complaints and Appeals
This form is to be used for submitting a complaint to an RTO and has been written to comply with Standard 6 to ensure your RTO’s complaints and appeal processes include the principles of natural justice and procedural fairness by allowing anyone subject to a decision by your RTO, or anyone who has allegations made against them, to tell their side of the story before a decision is made.
The Complaints and Appeals Form ensures that your process for lodging a complaint or appeal is clear and explains what will happen as a result.
For further information about compliance against Standard 6, please refer to the ASQA website: https://www.asqa.gov.au/standards/support-progression/clauses-1.7-5.4-6.1-to-6.6
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This template is also available to be purchased as a bundle with the Quality and Compliance Package, that includes a comprehensive set of policies and procedures that addresses the Standards for RTO's. This bundle includes over 80 documents, a Student Handbook, Trainers Handbook and a Policies and Procedures Manual. To find out more, https://vivacity.com.au/product/rto-compliance-package/
Please contact Vivacity if you have any further questions on 1300 729 455 or email firstname.lastname@example.org